Privacy Policy

Privacy Statement

I collect personal information from my clients in the regular course of doing business. This page answers some of your most frequently asked questions, and lets you know exactly how I am protecting the information you entrust to me.

What personal information do you collect about me?

I collect or may collect the following information about you:

Name (required)
Phone Number (required)
Email Address (required)
Payment card number and expiry date (optional)
Health/medical information (required)

How do you use this information?

The main reasons I collect personal information from you are:

To provide therapeutic services
To complete a financial transaction
To contact you in the event of a change in appointment time or to return your phone calls/emails

How do you store this information?

Name: Recorded in your client file. Your first name and last initial appear in my appointment book and are also stored in my confidential electronic contact list.
Phone Number: Stored in my confidential electronic contact list.
Email Address: Stored in my confidential electronic contact list.
Payment card number and expiry date: Stored in my confidential and secure payment processing system.
Health/medical information: All session notes are electronically stored in a secure double password protected program.

Use of personal information for secondary reasons

I will not use your personal information for secondary reasons. Throughout the year, I may offer groups or workshops. If you are interested in receiving information about these, you will need to request to be on my mailing list. This is not assumed when I take you on as a client.

Sharing of personal information with third parties

The only time I would share your personal information would be if I am legally required to do so, or where you have requested that I do so in writing. These are the situations where I may be required by law to share your personal information: If you threaten grave bodily harm or death to yourself or another, I may inform medical or law enforcement personnel. If you report to me knowledge of physical or sexual abuse of a minor child by an adult, or of an elderly or disabled person, I am required to inform the appropriate agencies. If you report the sexual misconduct of a mental health professional I am required to report it to the appropriate College. If you become involved in a legal case (child custody, civil suit, etc.) I may be required to produce records or testify. I will do everything I can to keep your records confidential, but sometimes it may be out of my control to do so.

How will you get my consent?

You will be required to sign a consent to treatment form when you begin your therapy. From then on, consent to therapy and consent to be contacted regarding your therapy will be implied. When you provide me with personal information to complete a transaction, I assume you consent to my collecting it and using it for that specific reason only. If you contact me by email, I assume you consent to my responding to you via that same email address unless you have indicated otherwise.

How do I opt out?

You can opt out of providing me with financial information by paying in cash or by e-transfer. I am required to collect your name, telephone number and medical information, however, you can choose not to provide me with your email.

ReThink Me Terms and Conditions / Privacy Policy for SMS

ReThink Me respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for sending updates and reminders related to our products or services.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact ReThink Me at 613-707-3011 or therapy@rethinkme.ca for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to therapy@rethinkme.ca or 613-707-3011 After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. ReThink Me will not sell, rent, or share the collected mobile numbers

How do I get more information?

Liane Wood

ReThink Me 208

Front Street Suite 220 Belleville ON K8N 2Z2

613-707-3011

Liane@ReThinkMe.ca

You can also contact the Privacy Commissioner of Canada (http://www.priv.gc.ca) for assistance.